Shipping Policy

Order Processing

All orders are processed within 1–2 business days after your order has been successfully placed and payment has been confirmed.

Business days are Monday through Friday, excluding applicable public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Estimated Delivery Time

Our estimated standard delivery time is:

6–9 business days after your order has been shipped.

Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, weather conditions, high-volume periods, local holidays, or other circumstances outside the ordinary delivery process.

If we become aware that we cannot dispatch your order within the timeframe we promised, we will contact you and provide available options, which may include accepting a revised timeframe or cancelling the affected order for a refund, as required by applicable law.

Free Shipping

HallowBlanket offers FREE standard shipping to countries and regions currently available for delivery at checkout.

Shipping availability may vary depending on the destination, postal code, carrier restrictions, or applicable trade restrictions.

Any shipping charges that apply to a particular order will be clearly displayed before checkout.

International Orders

We ship internationally to destinations made available through our checkout.

International shipments may be subject to customs procedures, import taxes, VAT, duties, or other government charges depending on the destination country.

Any taxes or duties collected directly by HallowBlanket will be displayed during checkout. Where additional import charges may apply and applicable law requires disclosure or collection, we will provide the required information before purchase.

Customs processing may occasionally affect estimated delivery times.

Tracking Your Order

When tracking is available, you will receive your tracking information by email after your order ships.

Please allow some time for the carrier to update the tracking information after receiving the package.

If your tracking information has not updated for an unusually long period or your order has not arrived within the expected timeframe, contact us at [YOUR SUPPORT EMAIL] so we can investigate with the carrier.

Lost, Missing or Damaged Packages

If your order appears to be lost in transit, arrives damaged, or does not arrive as expected, please contact us at [YOUR SUPPORT EMAIL] with your order number.

We will investigate the shipment with the carrier and provide an appropriate solution, which may include a replacement or refund where required by applicable law.

If tracking shows that an order was delivered but you cannot locate the package, please check the delivery location, household members, neighbors, building reception, or other safe delivery areas before contacting us.

Nothing in this section limits any consumer rights or remedies available under applicable law.

Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at [YOUR SUPPORT EMAIL].

We will make reasonable efforts to update your address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been transferred to the carrier.

If an order is returned to us because of an incorrect or incomplete address provided at checkout, we will contact you regarding available reshipment or refund options, subject to applicable consumer law.

Shipping Delays

Although we work to deliver every order within the estimated timeframe, occasional delays can occur.

When a material delay occurs and applicable law gives you the right to cancel, receive a refund, or choose whether to accept a revised delivery date, those rights will be honored.

For customers protected by European Union consumer law, goods generally must be delivered within the agreed timeframe or, where no different timeframe has been agreed, within 30 days. The seller also generally bears the risk of loss or damage until the customer receives the goods.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible at [YOUR SUPPORT EMAIL].

We will make reasonable efforts to accommodate your request before the order ships. Once an order has been dispatched, cancellation may no longer be possible and our Returns & Refund Policy may apply instead.

Any mandatory cancellation or withdrawal rights provided by applicable consumer law remain unaffected.

Worldwide Consumer Rights

This Shipping Policy applies to orders shipped to destinations available through HallowBlanket.

Nothing in this policy is intended to exclude, restrict, or reduce any mandatory consumer rights available under the laws applicable to your purchase.

If applicable consumer law provides rights regarding delivery, delayed shipments, lost packages, damaged goods, cancellations, refunds, or other remedies that are more favorable than this policy, those mandatory legal rights will apply.

Contact Us

If you have any questions about your order or shipment, please contact us:

Email: Foliv.oficial@gmail.com
Store: HallowBlanket
Website: hallowblanket.shop